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Contact Vibra Health Plan

Prospective and Current Members

All numbers are accessible using a text telephone device (TTY) or a telecommunication device via 711.

Prospective Member

Talk with a licensed agent about plan options and learn about enrolling in a plan. Contact us at 844.324.0691.

Member Services

Speak with a representative about billing, ID cards, benefits, claims and more. Call 844.388.8268 to get started.

Representatives are available 8 am to 8 pm, seven days per week from October 1 – March 31.

From April 1 to September 30, representatives are available 8 am to 8 pm. There is a secure messaging system on Saturdays, Sundays, and federal holidays. Leave your name, phone number and the time you call. A representative will contact you no more than one business day after you leave your message.

We also have free language interpreter services available for non-English speakers.

Compliance Hotline

844.920.0004

Media/Press Inquiries

Kirsten Page
717.541.6332

Mail Order

To request order forms and information about filling your prescriptions by mail, contact PrimeMail® by AllianceRx Walgreens Prime at 855.457.1345, (TTY/TTD users should call 711).

Prescription Drug Coverage Determination

855.457.1208 (TTY 711) 24 hours a day/7 days a week
Prime Therapeutics
1305 Corporate Center Drive
Eagan, MN 55121

Medicare

800.633.4227
24 hours a day, 7 days a week

Social Security

800.772.1213

Appeals & Grievances

Part C Appeals & Grievances

844.388.8268 (TTY 711)
Vibra Health Plan
ATTN: Appeals & Grievances
PO Box 60250
Harrisburg, PA 17106-0250
Fax: 844.774.5585

Part D Appeals & Grievances

855.457.1352 (TTY 711)
Prime Therapeutics, LLC
Attention: Medicare Appeals Department
1305 Corporate Center Drive
Building N10
Eagan, MN 55121
Fax: 800.693.6703

For questions about the appeals process, to check the status of your appeal, or to request data on the total number of appeals and grievances received by Vibra Health Plan, contact Appeals and Grievances at 844.575.4385 (TTY 711).

Member Advocates

Your Member Advocates are available to discuss programs, offer support, and assist with navigating your healthcare. Call 844.575.4386 (TTY 711).

Notice about Fraud, Waste and Abuse

Healthcare fraud is a violation of state and/or federal law. Vibra Health Plan helps protect members and providers from fraudulent and abusive practices. If you know of, or suspect health insurance fraud, please report it. Everyone has the right and responsibility to report possible fraud. Known or suspected fraud can be reported to:

Vibra Health Plan's compliance/fraud hotline at 844.920.0004 (TTY 711), 24 hours a day/7 days a week
800.633.4227, 24 hours a day/7 days a week. TTY users should call 877.486.2048
Call the Office of the Inspector General at 800.447.8477. TTY users should call 800.377.4950

Pay Your Plan Premium

There are four ways you can pay your plan premium.

When you enrolled, you selected a payment option.

You can change your payment option, or sign-up for an automatic monthly payment option via a credit card or electronic funds transfer (EFT) by contacting us at 844.388.8268 (TTY 711); or you can select the Member Sign In button to use the member portal for online bill payment service.

You must be a member and register to use Vibra Health Plan member portal.

Check
Credit card
Automatic withdraw from your bank account
Have it deducted from your monthly Social Security or Railroad Retirement Board benefit check.

Updated October 1, 2018
H9408_19VHPWBST

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Legal Information NonDiscrimination and Foreign Language Assistance Code of Conduct External Site Disclaimer Site Privacy Report Fraud Sitemap User Categories Terms and Conditions

Out-of-network/non-contracted providers are under no obligation to treat Vibra Health Plan members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our Member Services number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

Every effort has been made to ensure that this site is accessible to all people and groups. If you have any questions or comments on the site's accessibility or usability, please contact us at 844.388.8268 (TTY 711).

Vibra Health Plan is a PPO with a Medicare contract. Enrollment in Vibra Health Plan depends on contract renewal.

Medicare beneficiaries may also enroll in the Essential Coverage PPO or Enhanced Coverage PPO plan through the CMS Medicare Online Enrollment Center.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums, copayments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.

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