Team rowing in the water

Prospective and Current Members

All numbers are accessible using a text telephone device (TTY) or a telecommunication device via 711.

Prospective Member

Talk with a licensed agent about plan options and learn about enrolling in a plan. Contact us at 844.324.0691.

Member Services

Speak with a representative about billing, ID cards, benefits, claims and more. Call 844.388.8268 to get started.

Representatives are available 8 am to 8 pm, seven days per week from October 1 – February 14.

From February 15 to September 30, there is a secure messaging system on Saturdays, Sundays, and federal holidays. Leave your name, phone number and the time you call. A representative will contact you no more than one business day after you leave your message.

We also have free language interpreter services available for non-English speakers.

Compliance Hotline

Media/Press Inquiries

Mail Order

  • To request order forms and information about filling your prescriptions by mail, contact PrimeMail® by AllianceRx Walgreens Prime at 855.457.1345, (TTY/TTD users should call 711).

Prescription Drug Coverage Determination

  • 855.457.1208 (TTY 711) 24 hours a day/7 days a week
  • Prime Therapeutics 
    1305 Corporate Center Drive 
    Eagan, MN 55121


Social Security

Appeals & Grievances

Part C Appeals & Grievances

  • 844.388.8268 (TTY 711)
  • Vibra Health Plan 
    ATTN: Appeals & Grievances 
    PO Box 60250 
    Harrisburg, PA 17106-0250 
    Fax: 844.774.5585

Part D Appeals & Grievances

  • 855.457.1352 (TTY 711)
  • Prime Therapeutics, LLC 
    Attention: Medicare Appeals Department 
    1305 Corporate Center Drive 
    Building N10 
    Eagan, MN 55121 
    Fax: 800.693.6703

For questions about the appeals process, to check the status of your appeal, or to request data on the total number of appeals and grievances received by Vibra Health Plan, contact Appeals and Grievances at 844.575.4385 (TTY 711).

Member Advocates

Your Member Advocates are available to discuss programs, offer support, and assist with navigating your health care. Call 844.575.4386 (TTY 711).

Notice about Fraud, Waste and Abuse

Health care fraud is a violation of state and/or federal law. Vibra Health Plan helps protect members and providers from fraudulent and abusive practices. If you know of, or suspect health insurance fraud, please report it. Everyone has the right and responsibility to report possible fraud. Known or suspected fraud can be reported to:

Pay Your Plan Premium

There are four ways you can pay your plan premium.

  • Check
  • Credit card
  • Automatic withdraw from your bank account
  • Have it deducted from your monthly Social Security or Railroad Retirement Board benefit check.
  • When you enrolled, you selected a payment option.

    You can change your payment option, or sign-up for an automatic monthly payment option via a credit card or electronic funds transfer (EFT) by contacting us at 844.388.8268 (TTY 711); or you can select the Member Sign In button to use the member portal for online bill payment service.

    You must be a member and register to use Vibra Health Plan member portal.

Updated October 1, 2018