Prospective and Current Members
All numbers are accessible using a text telephone device (TTY) or a telecommunication device via 711.
Prospective Member
Talk with a licensed agent about plan options and learn about enrolling in a plan. Contact us at 844.324.0691.
Member Services
Speak with a representative about billing, ID cards, benefits, claims and more. Call 844.388.8268 to get started.
Representatives are available 8 am to 8 pm, seven days per week from October 1 – March 31.
From April 1 to September 30, representatives are available 8 am to 8 pm. There is a secure messaging system on Saturdays, Sundays, and federal holidays. Leave your name, phone number and the time you call. A representative will contact you no more than one business day after you leave your message.
We also have free language interpreter services available for non-English speakers.
Compliance Hotline
Media/Press Inquiries
Mail Order
- To request order forms and information about filling your prescriptions by mail, contact PrimeMail® by AllianceRx Walgreens Prime at 855.457.1345, (TTY/TTD users should call 711).
Prescription Drug Coverage Determination
- 855.457.1208 (TTY 711) 24 hours a day/7 days a week
- Prime Therapeutics
1305 Corporate Center Drive
Eagan, MN 55121
Medicare
Social Security
