Vibra Health Plan respects your right to privacy.
When you visit this site, we may collect information on two different levels about your visit:
- Anonymous statistics collected as you browse the site
- Personal information you knowingly give us
We want you to be aware of how we collect and handle information on our website.
What information does this website collect?
Vibra Health Plan collects personal information such as name, address, email address and ID number, when you knowingly provide it to us. This information is collected when you enroll in our coverage, register for a web account, or send an email to us.
When you complete and submit an online application to enroll in our coverage, information such as name, address, telephone number, date of birth, etc. is collected. When you register for a web account to access member secure services, we collect your information, including: name, date of birth, email address, telephone number, member ID and group ID. Name, date of birth, member ID and group ID are used to verify member status. Email address and telephone number are used to contact you regarding the registration process. And, when you send us an email, similar information about you is collected to verify your identity and respond to your request.
Our web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies). We use these statistics to monitor our site's performance and to make it easier for you to use.
What happens when I provide personal information on this website?
Any personally identifiable information you give us on this site will be used to provide the product, service or information you have requested or for which you registered.
Do you sell or give my information to other companies?
Your personally identifiable information, including your email address, gathered on this site will not be sold, rented, licensed or otherwise shared with third parties. The only exceptions are the following:
- Vibra Health Plan will share your enrollment application information with CMS (Centers for Medicare & Medicaid Services), CMS subcontractors, and our business partners, as necessary to determine and implement enrollment and benefits.
- You specifically authorize Vibra Health Plan to share your information with another company.
- We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
- Disclosure is necessary to protect the safety of customers, employees, or property.
Do you accommodate links to other sites?
Yes. Our site includes links to other websites. We are not responsible for the content or the privacy practices employed by other sites.
What does Vibra Health Plan do with non-personally identifiable information collected automatically?
Does Vibra Health Plan use the information provided online to profile its customers?
No. Vibra Health Plan does not combine offline information about you with the online information that you provide on our website.
How you can update or correct your information?
If you would like to update any information you have sent us via this website, please email or contact us.
At times, we may use email to:
- Respond to a site visitor's email.
- Respond to general inquiries, feedback or other inquiries.
- To send information that a visitor has requested.
- To send registered users information related to their health care program(s).
Vibra Health Plan takes precautions to protect visitor’s personal nonpublic information. When visitors submit sensitive information to us, the information is protected both online and offline.
When a login page or form asks users to enter sensitive information, that information is protected with encryption software, specifically SSL (Secure Sockets Layer) with high encryption (128 bit level). While on a secure page, such as the general inquiry form, the lock icon on the bottom of the web browser becomes "locked."
While we use SSL encryption to protect sensitive information online, Vibra Health Plan also takes steps to protect user information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Vibra Health Plan employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. In addition, all employees are aware of Vibra Health Plan security and privacy practices.
The servers that store personally identifiable information are kept in a secure environment.
Changes to this privacy statement
If a material change is made to this privacy statement and/or the way we use our customers' personally identifiable information, then, we will post prominent notice of the nature of such change on our website.
Our mailing address is:
Vibra Health Plan
PO Box 60250
Harrisburg, PA 17106-0250
Our phone number is: 844.388.8268 (TTY 711)
Updated October 1, 2018