Stay safe as our communities reopen
Around the state and around the country, we are gradually reopening. But that doesn’t mean we can stop guarding against the spread of COVID-19. There is no cure and until there is a vaccine, the virus will circulate among us.
As you and your family venture out, the best way to keep you and others safe is to continue the measures recommended by the Center for Disease Prevention (CDC).
Wash your hands often with soap and water for at least 20 seconds, even if they look clean.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth.
Practice social distancing
- Avoid close contact with people who are sick.
- Avoid close contact with people outside your home.
- Avoid crowds.
Cover your mouth and nose with a cloth face cover or mask when around others.
- Clean and disinfect frequently touched objects and surfaces
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Monitor your health. Watch for symptoms such as fever, cough, shortness of breath.
Together, we can protect each other, our loved ones, our communities, and our healthcare workers.
The more diligent we are with these preventive measures, the greater our success at curbing this health crisis.
If you need healthcare during this pandemic
Many in-network providers are offering the option of receiving care through telehealth. While providers are taking precautions to keep you safe if you need in-person care, you can check with your doctor to see if telehealth is right for your healthcare visit.
Telehealth uses phone or video conferencing to connect the healthcare provider and patient. It’s not limited to a specific platform, app, or provider. Contact your in-network doctors directly to find out how to schedule a phone or video appointment.
The Vibra Health Plan’s Amwell Online Doctors app is an option at $0 copay.
How we’re helping
We are monitoring the disease threat and working with health professionals and government agencies to coordinate our efforts.
We also put these temporary coverage changes into effect for Medicare Advantage members:
In accordance with statutory guidance, we are covering the member costs of diagnostic tests for COVID-19 during the federal public health emergency, currently scheduled to end October 24, 2020. That means you are not responsible for paying any fees (copay, coinsurance, and deductible) for the covered test while the federal public health emergency is in effect.
In accordance with statutory guidance, we are waiving member costs of the provider visit that results in a COVID-19 test, whether in an office, emergency room, telehealth, or urgent care center during the federal public health emergency, currently scheduled to end October 24, 2020. That means you are not responsible for paying the copay, coinsurance, or deductible for this specific visit while the federal public health emergency is in effect.
Increased access to prescription drugs
For members with our prescription drug benefit, we are temporarily waiving early refill limits on prescription drugs, whether filled at a retail pharmacy or through home delivery, through October 23, 2020. Early refills aren’t available for a small number of prescription drugs. If you’re not able to get an early refill, call the Member Services number on the back of your member ID card for assistance.
In accordance with statutory guidance, we are waiving prior authorizations for COVID-19 diagnostic tests and for covered services that are consistent with the Centers for Disease Control (CDC) guidance for members if diagnosed with COVID-19 during the federal public health emergency, currently scheduled to end October 24, 2020.
Members may use telehealth to connect remotely with in-network providers by video for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services we are covering through telehealth during this health emergency.
Vibra Health Plan’s Amwell Online Doctors continues to have unlimited visits and $0 copays for our members through 2020.
We are waiving member fees for certain in-network teledentistry consultations through December 31, 2020. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. In some cases, dentists may determine there’s a need for a tooth extraction or other in-office emergency procedure and if the state where the dentist is located allows for such in-office service during the emergency. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.
Incorrect billing notice
If you think you were incorrectly billed by a provider for items not related to your care, you received a bill for a service your plan covers in full, or experienced any other inappropriate bills related to your plan’s COVID-19 coverage, contact Member Services at the number on the back of your member ID card to lodge a complaint. You may also lodge a complaint with the Pennsylvania Office of Attorney General.
The CDC advises that older adults and people with certain underlying medical conditions are at increased risk and should take extra precautions. (For example, chronic kidney disease, COPD, weakened immune system, obesity, serious heart conditions, sickle cell disease, and Type 2 diabetes.) People with certain other conditions might be at increased risk and should also exercise caution.
Other reliable information
The situation across the globe continues to evolve. To keep you updated, we will update this page with Vibra Health Plan related COVID-19 news. You can find additional information about this virus, tips to stay healthy, and travel advisories on the CDC website. For information about Pennsylvania’s response, visit its COVID-19 website.
Updated March 26, 2020