Introducing Amwell

How long is a typical online doctor visit on Amwell?

A typical doctor visit on Amwell is 10 minutes – the amount of time needed to handle most medical issues. Of course, you can add more time should you need to.

Will I be charged more if I talk to a doctor on weekends, holidays or at night?

No. The cost is the same no matter when you visit with the doctor.

If my condition cannot be treated through Amwell, can I still discuss it with a doctor?

If it is not an emergency condition, yes. Doctors on Amwell are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.

Do I need to create an account to see a doctor on Amwell?

Yes, you do need to create an account before you can speak to a doctor on Amwell. The account creation process is simple and takes just a few moments. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.

Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. Amwell is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.

Who are the doctors?

The doctors on Amwell are part of the Online Care Group, which is a primary care practice with a national network of board-certified doctors who, on average, have 15 years of experience. Doctors are both single- and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection process to become a part of the network.

I don’t have a smartphone or computer, is there another way to talk with a doctor?

Yes, by dialing 1.844.SEE.DOCS you can connect with agents who can assist you with whatever it is you’re looking for, including enrollment, connecting with a doctor, or answering any technical support questions.

Can a doctor on Amwell order a prescription refill?

Doctors on Amwell will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the doctor. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings.

Can I add my spouse to my account?

To keep health information private each adult must create their own account.